Last updated: August 2026
Welcome to HEXACOM LTD. These Terms and Conditions govern your use of the HEXACOM LTD website, services, and purchase of any products or services provided by us. By accessing our website or utilising our services, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use our website or services.
Eligibility: By using our Website or placing an order, you warrant that you are at least 18 years old and legally capable of entering into binding contracts.
Account Responsibilities: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.
Prohibited Activities: You must not misuse our Website by introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website.
HEXACOM LTD engages in various business activities, including but not limited to:
We make every effort to display as accurately as possible the colours, images, and specifications of our products and services. However, we cannot guarantee that your device's display will accurately reflect the actual product.
Order Process: Your order constitutes an offer to us to buy a product or service. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email or direct communication confirming the order.
Pricing and Currency: All prices are displayed in Great British Pounds (GBP) and are inclusive of VAT (Value Added Tax) at the current rate, unless stated otherwise.
Payment Methods: We accept payments through major credit/debit cards and specified online payment gateways. Payment must be received in full before any physical goods are dispatched or software development milestones are commenced.
UK Delivery: We strive to fulfil your order by the delivery date set out in the dispatch confirmation. If no delivery date is specified, delivery will be fulfilled within a reasonable time, generally not exceeding 30 days.
International Shipping: We may offer international shipping depending on the product. Additional shipping fees and customs duties may apply, which are the responsibility of the Customer.
Delivery Timeframes: While we endeavour to meet estimated delivery timeframes, delays may occasionally occur due to unforeseen circumstances. We are not liable for any delay in delivery.
Consumer Rights Act 2015: Under the Consumer Contracts Regulations, you have the legal right to cancel your order within a 14-day "cooling off" period, starting from the day you receive the goods.
Conditions for Returns: Returned items must be unused, in their original condition, and with all original packaging and tags intact. Custom software development services and digital downloads may be exempt from this right once work has commenced or the download has been initiated with your consent.
Refund Process: Once we receive and inspect your returned item, we will process the refund to your original method of payment within 14 days.
Project Scope: For software development, a detailed Statement of Work (SOW) or project scope will be agreed upon in writing prior to the commencement of services.
Deliverables: We will use reasonable skill and care to provide the deliverables in accordance with the agreed specifications.
Intellectual Property: Upon full and final payment, intellectual property rights to custom code explicitly developed for the Customer will be transferred as outlined in the specific project contract. Pre-existing materials and internal frameworks remain the property of HEXACOM LTD.
Warranties: We provide a standard warranty period (typically 30 days post-launch) for software development projects to fix critical bugs or deviations from the agreed scope.
All content included on our Website, such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of HEXACOM LTD or its content suppliers and is protected by United Kingdom and international copyright and intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our Website or services without express written permission from us.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Subject to this, HEXACOM LTD shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us.
Our total liability to you in respect of all other losses shall in no circumstances exceed the total amount paid by you for the products or services in question.
We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. For more detailed information, please review our full Privacy Policy.
We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. Any personal information provided or gathered will be processed securely and transparently in line with our data protection obligations.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
We reserve the right to revise these Terms and Conditions at any time. Any changes will be posted on this page and, where appropriate, notified to you by email. Your continued use of the Website and our services following any changes constitutes your acceptance of the new Terms and Conditions.
If you have any questions about these Terms and Conditions, please contact us at:
HEXACOM LTD
8 Maritime Gate
Gravesend, Kent
United Kingdom, DA11 9EL
Company Number: 17392479